このポリシーは英語で書かれています。 Version remotize-privacy-2026-11, in force from 6 November 2026. In short: what is stored, where and for how long.
Sustainalists AB, Sweden, is the controller for the personal data described here (contact details in section 13). When a newsroom or journalist uses Remotize for an interview, they decide whom they interview, what they record and what they publish; for the content of that interview they are responsible towards the people interviewed, and we process it on their behalf. Sustainalists AB has not appointed a data protection officer; write to us with any question about your data.
remotize.tv, local.remotize.tv and remote.remotize.tv: the website, the free demo, calls with a pass or a test password, radio interviews with Remotize Radio, the live transcript Remotize Text (local.remotize.tv/solo), the pass page, My interviews and the contact form, and the Remotize app for iPhone and iPad. Use of Remotize inside a Sustainalists job is also covered by the Sustainalists privacy policy.
Picture and sound of a call go directly from browser to browser, encrypted. If a network blocks that, Cloudflare relays the encrypted stream without being able to read it. When a call starts, Cloudflare's STUN server sees each browser's IP address. Picture and sound of the call are never stored, by us or by Cloudflare (the recordings of Remotize Radio are described below). Only when the studio feed or the SRT desk is used do picture and sound also pass through our own media server, rented from Hetzner in Helsinki, Finland, which sends them on to the desk or the studio and records nothing.
Remotize Radio recordings (passes, and the test passwords we hand out). In a Remotize Radio room, while the desk records, each device records its own microphone and sends that recording, in ten-second pieces, to our storage at Supabase, on Amazon Web Services in Sweden, with the names the two sides typed in. Only the desk of that room, with its code and password, can download the recordings or delete them. They are not used for anything else and not copied to our backups. A piece not yet sent waits in the browser's storage on that device until it can be.
Subtitles. While subtitles are on, the sound from the location side is streamed to Deepgram, a speech recogniser, on its servers in the European Union, and comes back as text. We do not store the audio. Deepgram does not keep it or use it for training, in the free demo as with a pass (we opt out of its model improvement programme on every connection).
Translation. Each recognised line is sent as text to Anthropic (Claude) and comes back in the reader's language. Anthropic does not use it for training and deletes it within 30 days.
AI voice (optional, only when switched on, not in the free demo). Each translated line is sent as text to Microsoft's Azure speech service in Sweden and comes back as a voice. It is not stored by us, and Microsoft does not use it for training.
Transcript (passes, and the test passwords we hand out). Each recognised line and its translation are stored in our database at Supabase, on Amazon Web Services in Sweden, so that the buyer can read, download, mail or delete it. The public demo keeps no transcript. On Remotize Text the sound of the one device goes to Deepgram in the same way; with a pass its lines are stored like a transcript. The lines written in Text's free minute stay on the device, and are added to a pass only if one is entered straight after.
Cues and room signalling pass through Supabase in the moment and are not stored. For each call we keep one technical line: the room code, the kind of connection and whether it was relayed, never anything said or typed. A free demo room is open to anyone who knows its four-letter code; a pass room admits only devices with its code and password, and each such device gets an anonymous sign-in at Supabase, deleted after 30 days.
A pass. The email address it was bought with, the room code, the dates, the minutes used, and the version of the terms of sale accepted. Payment is handled by Stripe; the card never reaches us. Stripe keeps the payment record under its own policy. For a monthly Remotize Text plan we also keep the Stripe customer and subscription reference with the pass, to renew its hours each month and to let you cancel it; it is kept as long as the pass.
My interviews. The email address you enter, to which we send a sign-in link (valid 30 days).
The Remotize app for iPhone and iPad. The app offers the same services as the website (Text, Radio, the interviews and the pass) and processes the same data for them, as described in this section. It uses the microphone only while you record, test the microphone or take part in a radio interview, the camera only for live interviews, and your location only when you tap Add the place. The app contains no analytics, no advertising and no crash reporting, and sets no cookies.
Your account in the app. To buy a pass in the app, or to see your passes there, you enter your email address; we email you a six-digit code. We store the code only as a cryptographic hash, it works for 10 minutes, and it is deleted within a day. Once you type it in, the app keeps on your device a signed key to your address (valid one year), with which it lists the passes bought with that address, in the app or on remotize.tv. There is no password. Your account is that address: we keep no separate account record.
Purchases in the app. Passes bought in the app are sold through Apple's In-App Purchase. Apple handles the payment under its own terms and privacy policy; we never receive your card, your Apple Account or your name from Apple. With each purchase, the app sends us Apple's signed record of it: the product, the date, Apple's transaction numbers, whether it was a real or a test purchase, and an identifier the app derived from your email address so that the purchase goes to your account. For the monthly Remotize Text plan, Apple also tells our server when it renews, is cancelled or refunded. We keep this with the pass, as for a pass bought on the website, and make the pass from it.
The place of an interview (in the app, only when you tap Add the place). The app asks your device for its position, rounds it to about one kilometre and sends it to Photon, a place-name service run by Komoot in Germany, which answers with the name of the town. Only that name is kept, as part of the interview's name; we do not store the position, and Komoot does not keep it for us.
Delete my data (in the app, under Pass). Deletes the transcripts, interviews and radio recordings of every pass bought with your address, removes the address from those passes and signs you out. A pass with time left keeps working with its room code and password. What bookkeeping law requires us to keep about a sale (the record of the pass, without your address) stays for the period below.
Contact form. Your name, email address and message, sent to our inbox.
Usage meters. How many minutes were recognised, into which languages, and how many words and characters the translator and the AI voice handled — never anything that was said. Used to run the service, keep its costs in check and pay the providers.
The website. Our web host keeps server logs with IP addresses for security and operation. The pages load no fonts or trackers from other companies, and Stripe's script only when you pay. Each page asks our database at Supabase for its current texts, which shows Supabase your IP address; nothing about the visit is stored.
On your device. Cookies: rz-lang (the language you chose, one year) and sustainalists_cookie_consent (your cookie choice, one year), both on remotize.tv; after a payment, Stripe's fraud-prevention cookies; and, only if you accept analytics, PostHog's. The app also keeps in your browser's storage your room code and password, the email address for Text, your sign-in to My interviews (30 days), and your settings and marked quotes, so you need not enter them again. None of this leaves your device except when you use it. The iPhone app keeps the same things, and the key to your address, in its own storage on the device; deleting the app deletes them. Analytics (PostHog, EU) run in the app only if you accept them; you can change your choice at any time under Cookie settings at the bottom of the app, which also stops analytics and removes its identifiers.
Providing a call, subtitles, translation, the AI voice and the transcript to a pass buyer, sending a pass, sign-in link, sign-in code or transcript, the account in the app and making a pass from a purchase in the app: to perform the contract (Art. 6(1)(b) GDPR). The free demo, the test passwords, the usage meters, the monthly budget for free use, security and server logs, and answering the contact form: our legitimate interest in letting people try Remotize, running it safely within its cost, and replying to you (Art. 6(1)(f)). Keeping records of sales: our legal obligation under Swedish bookkeeping law (Art. 6(1)(c)). Analytics in the app: your consent (Art. 6(1)(a)), which you can withdraw at any time under Cookie settings at the bottom of the app. People seen and heard in an interview: the user is asked on every call page to get their consent before streaming.
Supabase (database, on Amazon Web Services, Sweden); Deepgram (speech recognition, EU servers); Anthropic (translation); Microsoft Azure (AI voice, Sweden); Cloudflare (connection relay and STUN); Hetzner (our media server for the studio feed, Finland); Stripe (payments, Ireland); Postmark (email); ALL-INKL (web hosting, Germany); PostHog (analytics in the web app, EU, only with consent); Komoot's Photon (place names for the app's Add the place, Germany). Each processes data only on our instructions, under a data processing agreement. Apple, which sells passes in the iPhone app, is not our processor: it handles your purchase as an independent controller under its own privacy policy (apple.com/privacy).
Anthropic and Postmark are based in the United States and process data there or, in Anthropic's case, possibly in other regions. Deepgram, Cloudflare, Supabase and PostHog are US companies, and Microsoft's parent company is in the United States, although the data named above is processed in the EU. Stripe may transfer data to the United States. Apple is based in the United States. Supabase answers requests from the app at its network location nearest to you, so a request made from outside Europe can pass through servers there on its way to our database in Sweden. These transfers rely on the EU–US Data Privacy Framework where the provider is certified, and otherwise on the European Commission's Standard Contractual Clauses.
Picture, sound, cues and the audio sent for recognition: not stored. Remotize Radio recordings: 30 days from the start of the recording, or until the desk deletes them; they are not in backups. A transcript: each line 30 days from when it was written, or until the buyer deletes it, and in backups for up to 7 more days. Translations at Anthropic: up to 30 days. A pass record: as long as bookkeeping law requires (in Sweden, seven years). Anonymous sign-ins of pass rooms: 30 days. A record of the emails we sent about a pass (the address and kind, not the content): 30 days. Postmark keeps the emails it delivers for us, a mailed transcript included, for up to 45 days. Sign-in codes for the app: 10 minutes, deleted within a day. The key to your address in the app: on your device, one year. Apple's purchase records: with the pass record. Contact form messages: as long as the correspondence needs. Usage meters: kept, as they hold no personal content.
Subtitles, translations and the AI voice are produced by AI systems, and we say so wherever they appear. They are good and fast but not perfect. They make no decisions about you.
You may ask for access to your personal data, correction, deletion, restriction of processing and a copy in a portable format, and you may object to processing based on our legitimate interest. A pass buyer can delete a transcript at any time on the pass page or under My interviews; in the app, Delete my data (under Pass) deletes the data of every pass on your address. To cancel the monthly plan bought in the app, or to ask Apple for a refund, use your Apple Account settings. Write to us (section 13); we answer within one month. If you think we handle your data wrongly, you can complain to Integritetsskyddsmyndigheten (IMY), the Swedish data protection authority, imy.se, or to the authority where you live.
Calls are encrypted between the browsers. Rooms bought with a pass are private: only devices with the room code and password are let in. Our database and its backups are encrypted and access is limited.
Remotize is a tool for professionals and is not directed at children.
We will update this policy when the service changes; the version and date are at the top.
Sustainalists AB, organisation number 559443-9183, Sparreholmsvägen 3, 125 71 Älvsjö, Sweden. admin@sustainalists.com, or the contact form. See also the legal notice and the terms of sale.