Условия изложены на английском, и действует английский текст. Version remotize-sale-2026-11-07, in force from 7 November 2026. Remotize is sold by Sustainalists AB, Sweden (section 14).
Remotize passes are offered to professional journalists, newsrooms and businesses. The prices of all Remotize passes, for an interview room and for Remotize Text, include VAT. If you nevertheless buy as a consumer, section 8 applies in addition.
A pass gives access to one private Remotize room, identified by a room code and a password, for remote interviews. It includes up to 120 minutes of interview, counted in steps of five minutes while both sides are connected, with picture, talkback, cues, live subtitles and translation, and the optional AI voice; and the transcript, each line kept for 30 days from when it was written, or until you delete it. A pass for one interview is valid for 3 months from purchase; minutes not used by then lapse. The monthly interview pass gives up to 5 hours in each paid month (section 3), which can also be used for Remotize Text. No account is needed.
A Remotize Text pass is for interviews held in person: it gives live transcript on one device at remotize.tv/solo, counted in steps of five minutes while it writes, with translation and the transcript by email. It does not open an interview room. There are two kinds: one interview, up to 2 hours, valid for 3 months from purchase; and monthly, up to 10 hours in each paid month (section 3). A 10-hour pass bought earlier stays valid for 30 days from its purchase. Hours not used within that time lapse. Each transcript is kept for 30 days from when it was written, or until you delete it. In these terms, “pass” covers both kinds, and “interview minutes” the minutes of either.
A pass for an interview room costs €29 for one interview, or €29 a month for the monthly interview pass (the first month €9, once per email address). A Remotize Text pass costs €9 for one interview, or €19 a month for the monthly plan. These prices include VAT; the VAT is calculated at checkout according to your country and whether you buy as a business (with a valid EU VAT number, the reverse-charge rules apply). The Remotize hours that come with Sustainalists Impact, a yearly plan for media companies, are not sold here: Sustainalists Impact is sold on sustainalists.com, under its own terms, at a price net of VAT. Payment is by card through Stripe; the card never reaches us. You receive a receipt by email.
A monthly plan renews every month, and is charged to the same card, until you cancel it. You can cancel at any time under My interviews (with the email address you bought it with), by email to admin@sustainalists.com, or through the contact form; the cancellation takes effect at the end of the month already paid for, and the pass can be used until then. Unused hours do not carry over to the next month.
The pass is available immediately after payment, on the page you return to from the checkout and by email. Under My interviews you can find it again with the email address you bought it with.
Subtitles, translations and the AI voice are produced automatically by AI systems from third parties. They can be incomplete or wrong — names, numbers, negations and meaning included — and they are not a substitute for a professional interpreter or translator. We give no guarantee that machine output is accurate, complete or fit for any purpose. Before you quote, publish or act on anything, check it against the recording. You decide what you publish, and you bear the consequences of relying on machine output.
Remotize runs over the internet, in the browsers and devices you use, and on services of third parties (among them speech recognition, translation, voice, connection relays and payment). We work to keep it running but do not guarantee that it is available at any particular time, uninterrupted or free of faults, or that it works on every network or device. Like an outside broadcast, Remotize needs a fast and stable connection on every side: for an HD picture, a steady upload of at least 5 Mbit/s on location and the same download at the desk and the studio. Picture, sound and whether a call holds depend on those networks, which are yours or your providers’, not ours. Test the connection before an interview that matters. Remotize Live does not record the call; keeping a recording is up to you. Remotize Radio records each voice on its own phone and keeps the recordings for 30 days, or until you delete them (see the privacy policy).
If a pass cannot be used because of a fault on our side, tell us within 14 days. We will, at our choice, fix the fault, give you a replacement pass or refund the price of the pass. For a business customer, this is the only remedy for a pass that did not work.
If you are a consumer in the EU, you may withdraw from the purchase within 14 days of buying it, without giving a reason. By ticking the box before paying, you ask us to make the pass available at once, within the withdrawal period. If you withdraw, we refund the price you paid, less a proportionate amount for the interview minutes already used (each used minute counts as 1/120 of the price of a pass or of a Remotize Text pass for one interview, and 1/600 of the price of a Remotize Text pass for 10 hours or of the first month of the monthly plan). If the pass has not been used, you get everything back.
To withdraw, tell us clearly within the 14 days, by email to admin@sustainalists.com or through the contact form, with your room code. You may use this model form: “I hereby give notice that I withdraw from my contract for the following service: Remotize pass, room code ____, bought on ____. Name, address, email, date.” We refund within 14 days of receiving your notice, to the card you paid with.
To the extent the law allows, we are not liable for indirect or consequential loss — including lost income or profit, a missed broadcast or deadline, lost data, damage to reputation, or claims by third parties — nor for loss caused by machine output (section 5), by interruptions (section 6), or by events outside our reasonable control, such as failures of networks, devices or third-party services. Our total liability for a pass is limited to the price paid for it; for the monthly plan, to the price paid for the month concerned.
These limits do not apply where liability cannot be limited by law: for intent or gross negligence, for personal injury, or for the rights a consumer has under mandatory law.
You are responsible for using Remotize lawfully: for the consent of the people you interview and stream, for what you broadcast or publish, and for respecting the rights of others. A business customer holds us harmless from claims by third parties that arise from its use of Remotize or from what it publishes, unless the claim results from our own breach.
What is stored, where and for how long: Your data. The full privacy policy: remotize.tv/privacy.html.
Swedish law applies. A consumer keeps the protection of the mandatory rules of their country of residence. Consumers in Sweden may also bring a dispute to Allmänna reklamationsnämnden (ARN), arn.se.
The version in force when you buy a pass applies to that pass.
Sustainalists AB, organisation number 559443-9183, Sparreholmsvägen 3, 125 71 Älvsjö, Sweden. admin@sustainalists.com, or the contact form. See also the legal notice.